So I gave my mother my old iphone 4 a couple of years ago and it has always worked fine for her. She just uses it for texting, pics, and calls. She never uses the app store and doesn't even know her apple id.
Two days ago she wakes up at 5 am, looks at her phone and its all good. Sometime around 645 she is checking her email on her computer and she gets an email from apple support saying there is suspicious activity with her apple id and they shut off her phone. Sure enough, when she goes to look at her phone it was totally off. Could not turn it on or anything. Totally dead. I went to her home and did one of those hard reboots and it finally turned on. Battery charge was at 98% so I know the phone battery was not dead.
Called Apple and Att and both said the phone was never turned off, or better yet, they did not turn it off. Email from apple support was not from an apple email and it was an obvious phishing attempt.
But how the hell did they turn off her phone? ATT and Apple said it was a fluke and that nobody could have turned it off. Anybody ever heard of anything like that? Total WTF
Two days ago she wakes up at 5 am, looks at her phone and its all good. Sometime around 645 she is checking her email on her computer and she gets an email from apple support saying there is suspicious activity with her apple id and they shut off her phone. Sure enough, when she goes to look at her phone it was totally off. Could not turn it on or anything. Totally dead. I went to her home and did one of those hard reboots and it finally turned on. Battery charge was at 98% so I know the phone battery was not dead.
Called Apple and Att and both said the phone was never turned off, or better yet, they did not turn it off. Email from apple support was not from an apple email and it was an obvious phishing attempt.
But how the hell did they turn off her phone? ATT and Apple said it was a fluke and that nobody could have turned it off. Anybody ever heard of anything like that? Total WTF