so to bookend this post, i called directv to see if they wanted to offer me any discount to stay and they said i was a great loyal customer and there's nothing they would do for me. i told them they should rethink their customer service approach so they don;t offend their customers by telling them they are great and loyal and there's absolutely nothing you can do to lower the $70 increase in my bill. i told them it's disgusting human behavior to compliment someone on their efforts then say essentially, screw you for being loyal, give me more money.
. i said why would i pay $130/month using two year old equipment when i can get you tube for $50? and wouldn't it make sense to keep me on and you get the money instead of another company? they said nothing they would so i cancelled.
i guess someone in upper management must have listened to the recording of my phone call and how i went off on them for making this country worse by not caring one bit about the people who pay them and just greed is their only guiding force, and the next day we got a phone call from directv asking us why we cancelled, i told him, and they ended up knocking $80 off the bill so my new bill is $10 cheaper than before, i got showtime and related channels for free for four months and i am not on any contract, can cancel anytime, and the price stays for twelve months.
so the moral is the squeeky wheel gets the grease and those who complain evoke change. remember, change doesn't happen until people complain otherwise there is no reason to change.