Toggle sidebar

OT- American Airlines frequent flyers

PSUAVLNC

PSUAVLNC

All-Conference
Oct 28, 2021
779
1,067
93
If you're Concierge Key or Executive Platinum member, dead heading pilots and flight attendants now have priority over you for upgrades. Coming home last night PHL to CLT over half the 28 seat first class cabin was occupied by AA employees.

I flew six legs this weekend without a single upgrade.

I'm a 15 year AA passenger, 1.5 million miler, Executive Platinum Member and I can't even sniff an upgrade anymore.

What does that say about AA loyalty to their customers?
 
  • Like
Reactions: BobPSU92 and Meteor-Lion
C

ClarkstonMark

All-Conference
May 23, 2002
1,295
1,949
113
not much better at Delta, with First Class Monetization. If I want an upgrade these days, I pay for it,
 
PSUAVLNC

PSUAVLNC

All-Conference
Oct 28, 2021
779
1,067
93
Erial_Lion said:
It does tell me that they're trying to look out for the crews that will be taking care of me...not a bad thing if you ask me.
Click to expand...
"Look out for your crews" but stick it to your best customers - that some business plan!! I don't know the last time you flew AA but to the flight attendants you're nothing more than a PITA to them.
 
Last edited:
EricStratton-RushChairman

EricStratton-RushChairman

All-American
May 20, 2005
1,880
5,054
113
I am multi-million milers EP and I have started to see this... it is outright bullshat imho. The "instant upgrade" paid offers also decrease the inventory of complementary upgrades. I thought it was was pilots only, not FA. I have yet to see a deadhead FA in a first class seat.

I live in Dallas so I have no choice rally than AA but once they merged with US Air service went into the shittter
 
  • Like
Reactions: BobPSU92, Meteor-Lion and PSUAVLNC
Midnighter

Midnighter

Heisman
Jan 22, 2021
11,414
18,767
113
Wife has her status with Lufthansa since she does more international travel than anything. It’s amazing. Lounges are top notch and even when flying coach (with family) they are sure to find and greet her (and offer any business class options like better wine/spirits). Our domestic carriers are terrible IMO. United lounge in DC is a joke.
 
  • Like
Reactions: NewEra 2014 and PSUAVLNC
NoSoup4U

NoSoup4U

Senior
Jan 17, 2002
636
886
93
Hmm as a former chairman class , thats how long ago it was for me, ... but not sure they are "sticking it" to their best customers. They are "sticking it" to the people that fly most frequently...that by the way doesn't make you a better customer only a repeat customer.

If they need the seats to provide for their service agents that will be servicing say 4 flights of 170+ people out of CLT in the next cycle ---what is that airfare revenue for those flights and all paid customers compared to the cost of you demanding an upgrade? Are you or are you not paying a first class fare? I assume not, else you wouldn't be needing an upgrade.

So yeah it seems like a decent business plan to make sure they have enough crews to service the flights they sold while catering to their employees...you however, still, are on your flight and in the seat, you paid or your company paid for, No?

Where is the" sticking it" to you part, in terms of services you paid for? It does seem pretty cut and dry, as upgrade is if the seat isn't being used [sold or other wise], them putting deadheaders' in the seats is using the seat to satisfy a legit operational/business need as opposed to [catering to a customer who flies frequently but never pays full first class fare?] Shouldn't that be expected on flights to and from 2 of the 6 largest hubs for AA that are closest together with an avg flight time of 1:45 hours?
 
  • Love
Reactions: scocha409
S

sdwcpa

Sophomore
May 17, 2013
78
115
33
I am Executive Plat with AA. I fly them about 20 times a year. Free upgrades went away a couple of years ago, more due to the sale of instant upgrades the pilots priority. I have accepted that as a reality.

I keep the EXP status for 2 reasons. First the EXP help desk is the best service that you will ever get out of AA especially in bad weather situations. It could be the difference between 30 minutes of hold time and 8 hours hold time. The other reason is that I get Emerald Status on One World which grants access to some of the best airport lounges in the world when traveling internationally.
 
  • Like
Reactions: EricStratton-RushChairman
razpsu

razpsu

Heisman
Jan 13, 2004
13,498
13,297
113
Just when I get to sleep on a plane they start the 10 minute commercial over intercom about rewards. Wakes me up every time then I can’t get back to sleep. Ugh.
 
N

NewEra 2026

All-Conference
Oct 12, 2021
663
1,258
93
AA cancelled a flight at the last minute that my family was on to attend my Mom's funeral. Weather was fine, so it appeared as though the cancellation was due to not selling enough seats to make it economical for AA to run the flight. AA was no help in rebooking us to arrive in time, so I paid a small fortune to another airline to get us there. AA did comp us some useless travel vouchers that we never ended up using. But I will go out of my way to never fly AA again.
 
  • Like
Reactions: BobPSU92 and PSUAVLNC
D

DaytonRickster

All-Conference
May 29, 2001
2,339
2,769
113
PSUAVLNC said:
If you're Concierge Key or Executive Platinum member, dead heading pilots and flight attendants now have priority over you for upgrades. Coming home last night PHL to CLT over half the 28 seat first class cabin was occupied by AA employees.

I flew six legs this weekend without a single upgrade.

I'm a 15 year AA passenger, 1.5 million miler, Executive Platinum Member and I can't even sniff an upgrade anymore.

What does that say about AA loyalty to their customers?
Click to expand...
That stinks! You mean as Clark Howard says, "customer no service"
 
You must log in or register to reply here.
Top Bottom