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Help! Can't access premium content...

1

1110husker

Redshirt
Dec 8, 2001
1,202
49
0
I've updated my cc information...logged out and back in...called the rivals help line (it seems to be eternally busy)...and still can't access premium stuff.

Anything else I need to try? Thanks in advance...

GBR, 1110
 
M

MichiganTony

Junior
Nov 11, 2001
718
240
28
1110husker said:
I've updated my cc information...logged out and back in...called the rivals help line (it seems to be eternally busy)...and still can't access premium stuff.

Anything else I need to try? Thanks in advance...

GBR, 1110
Click to expand...
Your not alone. Same here.
 
Cornicator

Cornicator

Hall of Famer
Feb 27, 2009
57,940
201,087
113
I can't view Main Board either. Its obviously not effecting everyone.
 
B

BillyBoy2313

Heisman
Oct 15, 2002
12,516
20,660
113
4.6.3 said:
Where do I send your 30 cents? I can help you out.
Click to expand...
Was actually being sarcastic, but I do have a PayPal account. New baby and diapers are expensive bro lol In all seriousness though, does anyone know whats going on?
 
1

1110husker

Redshirt
Dec 8, 2001
1,202
49
0
shimiskywalker said:
Was actually being sarcastic, but I do have a PayPal account. New baby and diapers are expensive bro lol In all seriousness though, does anyone know whats going on?
Click to expand...

I'm still in the dark...and the Rivals help line has been a constant busy signal...

I'm able to log in -- but the "update your membership information" banner appears next to my username, and keeps appearing in spite of the fact that I'm sure all my information is correct (and there's no issue with my cc). Of course, I'm unable to look at anything that requires a subscription.
 
Last edited:
B

BillyBoy2313

Heisman
Oct 15, 2002
12,516
20,660
113
Not sure who used what voodoo, but I seem to have access now so 4.6.3 you wont need to send that 30 cents buddy, but I appreciate it!
 
LooseCannon

LooseCannon

Heisman
Jan 8, 2008
154,859
18,817
113
I shared this thread on the Scrolls for you guys, just so they were aware. Hope it helps, don't die out here!
 
M

Mike Matya_rivals19248

Heisman
May 29, 2001
18,521
47,027
0
I've contacted the higher ups and they are aware of and working on the problem. This is what I've been told:

"Just that we're aware of the issue and that we're working on a fix to deploy shortly."

I will pass on any further updates I get here.
 
H

hhunter12

Redshirt
Jun 21, 2015
5
2
0
I have not been able to get on football scrolls but can get on bskball and bb which who cares right now. This has gone on for over a week and I have contacted rivals several times. hhunter12
 
M

Mike Matya_rivals19248

Heisman
May 29, 2001
18,521
47,027
0
hhunter12 said:
I have not been able to get on football scrolls but can get on bskball and bb which who cares right now. This has gone on for over a week and I have contacted rivals several times. hhunter12
Click to expand...

Try logging off; clearing your cache, cookies and history; and then logging back on again. Let me know if this works.
 
1

1110husker

Redshirt
Dec 8, 2001
1,202
49
0
Mike Matya said:
I've contacted the higher ups and they are aware of and working on the problem. This is what I've been told:

"Just that we're aware of the issue and that we're working on a fix to deploy shortly."

I will pass on any further updates I get here.
Click to expand...
Thanks Mike!
 
1

1110husker

Redshirt
Dec 8, 2001
1,202
49
0
Mike Matya said:
I've contacted the higher ups and they are aware of and working on the problem. This is what I've been told:

"Just that we're aware of the issue and that we're working on a fix to deploy shortly."

I will pass on any further updates I get here.
Click to expand...


Mike -- looks like my account is fixed. Thanks for your help!
 
H

hhunter12

Redshirt
Jun 21, 2015
5
2
0
Thanks! Mike I found someone to show where the things were you told me to do, today and it ,works great now. thanks I have sent a bunch of emails to rivals with no results in the past or ans. thank you for answering in a timely fashion. Thanks again Mike
 
H

Hearsay

All-Conference
Jul 14, 2001
20,503
2,144
103
1110husker said:
I'm still in the dark...and the Rivals help line has been a constant busy signal...

I'm able to log in -- but the "update your membership information" banner appears next to my username, and keeps appearing in spite of the fact that I'm sure all my information is correct (and there's no issue with my cc). Of course, I'm unable to look at anything that requires a subscription.
Click to expand...
I'm experiencing the same issue. And it's getting freaking annoying as hell. There's nothing for me to update.
 
H

Hearsay

All-Conference
Jul 14, 2001
20,503
2,144
103
Mike Matya said:
Try logging off; clearing your cache, cookies and history; and then logging back on again. Let me know if this works.
Click to expand...
Ok Mike, I'll be the first to admit that I'm beyond computer illiterate. How do I go about doing this (on my IPad too)? And no offense, but why in the heck am I having to do it? It seems like Rivals has an issue and needs to fix it....not their paying customers.
 
P

PapioGBR73_rivals325055

Redshirt
Jul 22, 2015
52
19
0
I signed up 7/22 and have never gotten RSS. I cleared the cache, cookies, etc. What is rivals help line #? Haven't found one. Sent email and got story line "they were working on it".
 
H

Hearsay

All-Conference
Jul 14, 2001
20,503
2,144
103
Hearsay said:
Ok Mike, I'll be the first to admit that I'm beyond computer illiterate. How do I go about doing this (on my IPad too)? And no offense, but why in the heck am I having to do it? It seems like Rivals has an issue and needs to fix it....not their paying customers.
Click to expand...
I just googled how to clear everything off of an iPad and iPhone. It's now working for me.
 
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