Any ideas on a way to the right outcome here? (Long one)
Situation: Picked up a white Sixt rental car in Philly early morning, March 22. They give you 10 minutes or so to note any damage. There were like 12-15 notes already, and I noted 3-4 more. I recall it being hard to see much in the low light, and even harder to capture images of what I added to noted damage report (via web link). No rental employee was with me.
Had the car through March 25, when I returned it at (dark) DCA garage. No incidents whatsoever during the rental. I parked it at the end of a hotel lot with no others cars around. Never parallel parked it, etc. Had passengers (witnesses) with me for all but first 10 miles of rental.
At time of return they have you drive through some sort of light-based scanner. No rental employee is with you. I told the employee at kiosk there was no incident with car - rental went great.
March 26(next day) they email me saying there was damage to passenger front wheel. Image shows a mark on wheel, but tire shows nothing. I respond via web link saying nothing would have touched that wheel, and tire would show at least a mark if the damage occurred so recently. If anything I didn’t see that mark, or thought it was already noted.
April 1 (5-6 days after return) they email me saying there was a 2-4” scratch on passenger door, down to primer. This time I remind them via web link response the care I took with the car, and stated it was not there (we’d have seen something so allegedly obvious) while I had the car.
April 4 (10 days after return) Guess what? They say I damaged the driver side lower spoiler. This time I respond the same and order them to cease harassing me with their scam.
I filed a fraud complaint with FTC.
Now a subrugation/claims company, FleetResponse, is presenting me with bills. I told them none of this happened while I had the car and I won’t be paying. I call State Farm to ask how my ample coverage works in this situation. They basically said that if I claim it’s fraud they will not pay the claims company, and they may keep coming after me. If I say I was responsible for the damage they’ll probably pay, but of course I’ll probably take a premium hit.
Any ideas how I can break this circle of absurdity?
They’re basically alleging that three separate damages occurred that, if you think about it from a location standpoint, would have had to have happened from separate incidents (unless I was in a demolition derby).
Situation: Picked up a white Sixt rental car in Philly early morning, March 22. They give you 10 minutes or so to note any damage. There were like 12-15 notes already, and I noted 3-4 more. I recall it being hard to see much in the low light, and even harder to capture images of what I added to noted damage report (via web link). No rental employee was with me.
Had the car through March 25, when I returned it at (dark) DCA garage. No incidents whatsoever during the rental. I parked it at the end of a hotel lot with no others cars around. Never parallel parked it, etc. Had passengers (witnesses) with me for all but first 10 miles of rental.
At time of return they have you drive through some sort of light-based scanner. No rental employee is with you. I told the employee at kiosk there was no incident with car - rental went great.
March 26(next day) they email me saying there was damage to passenger front wheel. Image shows a mark on wheel, but tire shows nothing. I respond via web link saying nothing would have touched that wheel, and tire would show at least a mark if the damage occurred so recently. If anything I didn’t see that mark, or thought it was already noted.
April 1 (5-6 days after return) they email me saying there was a 2-4” scratch on passenger door, down to primer. This time I remind them via web link response the care I took with the car, and stated it was not there (we’d have seen something so allegedly obvious) while I had the car.
April 4 (10 days after return) Guess what? They say I damaged the driver side lower spoiler. This time I respond the same and order them to cease harassing me with their scam.
I filed a fraud complaint with FTC.
Now a subrugation/claims company, FleetResponse, is presenting me with bills. I told them none of this happened while I had the car and I won’t be paying. I call State Farm to ask how my ample coverage works in this situation. They basically said that if I claim it’s fraud they will not pay the claims company, and they may keep coming after me. If I say I was responsible for the damage they’ll probably pay, but of course I’ll probably take a premium hit.
Any ideas how I can break this circle of absurdity?
They’re basically alleging that three separate damages occurred that, if you think about it from a location standpoint, would have had to have happened from separate incidents (unless I was in a demolition derby).
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