Vernon subscription help

[metalichris]

I can't figure out how to PM you or I would have taken care of it that way. Anyways, for some reason Rivals hasn't taken their money yet. I can't view any premium content at the moment. Any help would be greatly appreciated.

 

[Vernon]

I can't figure out how to PM you or I would have taken care of it that way. Anyways, for some reason Rivals hasn't taken their money yet. I can't view any premium content at the moment. Any help would be greatly appreciated.

We've had some issues moving people over to the new billing system. At times it's on our end and other times it's a problem with the user's card such as their card being expired. Can you check your card info and make sure it's accurate: https://n.rivals.com

If that doesn't work then I'll have our customer support take a look at it for you. Sorry for the trouble.

 

[metalichris]

When I go to my setting or services it says Rivals is in the process of updating the old technology of something to that effect. It won't let me view the card I have on file or anything like that.

EDIT: I have checked all the debit cards that could have been used and none of them are expired.

 

[Vernon]

When I go to my setting or services it says Rivals is in the process of updating the old technology of something to that effect. It won't let me view the card I have on file or anything like that.

EDIT: I have checked all the debit cards that could have been used and none of them are expired.

Getting this fixed now.

 

[Vernon]

When I go to my setting or services it says Rivals is in the process of updating the old technology of something to that effect. It won't let me view the card I have on file or anything like that.

EDIT: I have checked all the debit cards that could have been used and none of them are expired.

It is an expired card, expired in 2013. The system is up again and should allow you to update the card.

 

[metalichris]

Thanks V!