Baxter Chrysler - Omaha CPO

[dskurz_rivals492930]

Not sure what if any recourse I have, but I recently bought a used mini-van from Baxter and in part of the negotiating, they stated they would make it a certified vehicle. I even accepted a slightly higher sales price. Well due to it being late in the day, they said to bring the vehicle back in later to go through the inspection to make it certified. When I go to pick it up, I ask if they had some sort of checklist of what was done and the guy that sold me the vehicle basically said there isn't one. Thought was was weird, but didn't question it like I now know I should have. When I got the car back home, I searched the internet to see what should have been done to make it certified. It appears that a lot of things were not done as it should have been. Of course the salesman won't return my emails and left him a couple of voicemails. Guess I will be moving up the chain now. If that leads to no action, I wonder if I can go through small claims to get a portion of sales price back (it was about $1k difference in negotiated price, but don't have any paperwork proving that). I was under the impression that it would go through a complete detail, but looks like only a good vacuuming was done as there was still dust on the instrumental panels and debris in some of the stow & go areas. There was a brake light that they should have replaced (replacement was already in the vehicle). Engine compartment wasn't detailed. They did do an oil change, not sure what else. It looks like some of the minor scratches and dents should have also been removed.

Anyone ever have a similar issue?

 

[AdaminLincoln]

If its been less than 5 days, you should be able to return it with no penalty other than mileage.

 

[Buicklife]

The paperwork is key. Also doesn't help that it's used. I had a similar experience with another dealership purchasing a 2014 Honda CRV for my wife but the price was not contingent on the "extra services"and it wasn't worth the fight. I think the guy just ******** me to get the sale done as it was only 18.5K. I'm just not going to do business there anymore.

 

[Aksarben_rivals261824]

I bought a car from Stan Olson Autogroup a couple of years ago and they were fine. In fact Mr. Olson would call anytime I had service work done to make sure that my concern was resolved (he did this with all of his customers). He has since passed away and his dealerships have been sold to another owner I have not been impressed at all and I have decided my next car purchase will not be from them whatsoever. If necessary I'll go outside of Omaha to purchase that vehicle whatever it may be.

 

[newAD]

The whole "Certified" thing is a crock most of the time IMHO.

 

[TFC2001]

I was a Service Advisor at Woodhouse Lincoln and can tell you that a certified pre-owned vehicle for Ford/Lincoln goes through a very stringent inspection process (multiple pages of checklists) and the work has to be done in order to make it "certified pre-owned". The paperwork had to be included in the vehicle/sales paperwork to confirm that it is certified pre-owned.

 

[dskurz_rivals492930]

I was a Service Advisor at Woodhouse Lincoln and can tell you that a certified pre-owned vehicle for Ford/Lincoln goes through a very stringent inspection process (multiple pages of checklists) and the work has to be done in order to make it "certified pre-owned". The paperwork had to be included in the vehicle/sales paperwork to confirm that it is certified pre-owned.

I would think that would be true of Chrysler as well. I wonder if I reach out to corporate what they would have to say about this five star dealer just saying something is certified just for the sake of the customer getting an extra two years on the factory warranties.

 

[Jimmy Frank]

Small claims is really easy.

 

[Huskerfan2112]

Dealing with Baxter right now. They are trying to screw my daughter over badly on a used car. Its shamefull. Never again will I deal with them.

 

[Tarheelhusker]

Wait till the showroom floor has a crowd and throw down your best turrets syndrome fit.
At a minimum you'll feel good & the scumbags will lose a few would be customers.

We shopped on line, got firm quotes from dealers and got them to bid against each other for my business.
It was fun to pit them against each other. It was the 1st time for me to shop on line, I loved the experience.

I know everyone has to make a living, but dealerships always make me want to shower.
Good luck to you!

 

[kingofcarsdirk]

I am a Car Salesmen at Edwards in Council Bluffs. Unfortunately unless the Dealer has a policy for a 5 day return the State of Nebraska does not have a law allowing that. Certification allows extra benefits I can speak for Chevrolet but you do get additional bumper to bumper warranty as well as some power-train warranty. The document that is Key is what is called a WE-OWE and that shows everything the dealer has promised to do for you as the Consumer. Stan Olson is now a Baxter store as well. If you have to move up the chain do that. As a salesmen maybe I am a rare breed but I will return my customers calls especially if there is an issue. I look at it like this I have 600 Facebook Friends and I am low. But that's 600 People that Know I had a bad experience. I am at it to make a living for my family yes but I know that Repeat and Referral Customers will always be my best bet for selling the most cars possible so take care of everyone. I sell 20-25 Cars per month don't make a ton on each one but collectively I can pay the bills just fine and even have a little money for some golf.

 

[NikkiSixx_rivals269993]

I made the mistake of leasing a Chrysler from Baxter about 5 years ago. The car was great, but those guys will attempt to take your money at every turn of the game. I was kind of surprised at how brash and unapologetic they were about taking people to the cleaners. It was as if they expected you to just lie there and be slaughtered financially. I didn't have any problem with the people that worked there, but they are being driven to push the envelope as far as what they could get away with. You do not want to send your wife/daughter/mother to that place alone to buy a car.

Things to look out for include: They tried to get double the lease payment, right from the beginning. Also check the lease buyout clause. Usually you can purchase the car for the residual value after lease end. Not so with Baxter, as they added a 2k fee to the buyout price if you want to keep the car. Finally, when you turn your car in, they say if you have any equity in the car, they will cut you a check. This will not happen.

As for the certified pre-owned thing.. that was of value to me a few times over the years to get the lower financed interest rate at the ford dealer. The grand extra that it cost, was easily offset by the lower interest rate Ford Credit was offering at the time. That was probably ten years ago, so it may be different now.