admittedly, they had some issues with the first runs, fire ring and insulator rings broke within a couple of months of purchase, then the bottom piece of the grill itself cracked. Emailed pictures towarehouse here in Brandon, and got prompt service, free replacement parts, and also replacements for parts that they thought might still be an issue. They were very open about problems with their ceramics producer in China, they have since changed to a producer in Mexico. All that being said, I never had one problem cooking on the grill, am still using the cracked bottom piece, and the problems getting to and holding temp is bunk, at least in my, and the 4 other people I know who have them's experience. Just this past weekend, I did a low and slow rib cook at 235 steady for 7 hours, then the next day did a 700 degree steak sear. I have done briskets over night, and temp never deviated 5 degrees one way or the other in an 18 hour cook. I know the BGE is great, but for me, saving the 500- 600 dollars was worth taking the chance with an unknown commodity. Have not regretted one day my decision. I cook on mine about 5 times a week, have cooked everything from doves to pizza, and by the way, all of the BGE gadgets fit the BC.