Ad agencies are like lawyers. You have some real low class, low cost scumbags and high cost scumbags. But the high dollar ones are usually worth it.
My wife has enjoyed a 20 year career in advertising and corporate marketing. (Currently on contract rolling out a new campaign for one of the 25 largest companies in the US.) The last agency she worked for created the logo for The Home Depot, The Motel 6 "We'll Leave the Light on for You" campaign with Tom Bodett, The Chick-Fil-A Cows, The "God Made A Farmer" Superbowl commercial for Ram, and dozens of other campaigns and rebrands that have made humongous financial gains for clients.
But that type of agency doesn't touch you if you don't have a multi million dollar ad spend.
Speaking of the Chick-fil-A , they pioneered the"woke" corporate rebrands. Did they get a free pass because of good food and good service or that the new "right wing" cancel culture lovers give them a pass?
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Now don't get me wrong, I hate the phony "California conservatives" of the right that are always up in arms about shìt. They just think everything is out to get them and they're lazy, no good, complaining püssies. Bunch of whiny little bìtches.
But, in reality Dominos and Chick-fil-A have modernized their business and succeeded because they run excellent operations with better food quality than their peers. Pizza Hut and McDonald's rebrands suck because they suck.
Cracker Barrel picked a shìt logo. I wonder if they're strategy was to start attacking a more "urban" and millennial/gen z demographic and try to sell them shìtty food because they don't know better. 20 years ago Cracker Barrel was good, 10 years ago it was okay, now it's dog shìt.
If I were in charge, I'd cut the menu in half or more and focus on quality food and service. Prices and quality would both go up, but it would improve profits, because customers would rather pay $20 a plate for good food than $15 for trash. The merchandise in the stores needs to get away from quilts and doilies and focus on more regional goods because they're strategy has been to attract travelers and the locations are all next to the Interstates. Lean into it, but make it better.