Have you had THIS kind of response from Amazon ??

[COOL MAN]

I recently purchased from Amazon a wall charger for my cellphone; specifically, an HTC-branded device to replace that which came packaged (and which I lost on vacation) with my new M9 phone.

Anyway, upon arrival direct from China, the new adapter was DOA; wouldn't pass any current to the phone regardless of the outlet I used (or after swapping Micro USB cables). After kicking around the idea of just throwing it away.....thinking it was "too much trouble" to arrange an $8.99 refund.....I decided to go ahead and ask for a refund after all.

I received an E-mail over the weekend from Amazon an RMA, with a request to return the adapter to them for refund. Incidentally, the supplier (resulting from my E-mail request to Amazon) respectfully asked if I wanted a replacement, after which I said no (because I'd found a different adapter, and also because I didn't want to wait another 2 weeks for a shipment from China).

So, I was heading to the post office today to mail the return. Imagine then my surprise when I opened my E-mail this morning to a message from the China-based supplier acknowledging both my decline of their replacement offer, as well as "No need to return it back because it will cost a lot". I also got a follow-up from Amazon confirming the credit to my card. For the record, I was being asked to return the device to New York (rather than China).

Anyway, this obviously wasn't a major deal; but its hard not to be impressed with Amazon (and their suppliers) as to how they handled this return.....in fact, come to think of it, this may have been the first time I've needed personally to process a return with them. While Amazon may indeed be a horrible place at which to work.....that is, if you choose to believe the recent reports......it remains, in my estimation, a pretty damned good Company with which to be a buying customer.

 

[WhiteTailEER]

I don't know if I've had that from Amazon or not, but they do make it ridiculously easy to return things if you need to.

I've had the same thing from FitBit though. They just replaced the product without needing it returned. My wife had another purchase recently in which they refunded the money without needing the product returned to them.

 

[WVUCOOPER]

I have never had a problem of any kind with Amazon and returns. My office has recently started getting 80% of our supplies from there. I, personally, cannot wait for them to have drones fly their goods to me. Bring on our Amazon overlords! All hail Bezos!!

 

[Keyser76]

They just didn't want it back cause it was crap!

 

[COOL MAN]

They just didn't want it back cause it was crap!

Touche......to be completely honest, that's how I felt about it. kay:

Strictly speaking, what I liked about the original factory adapter was that it seemed to charge my phone much faster than others similar factory adapters (like those from Samsung). It actually wasn't until some time after I bought the phone that I became aware of its Quick Charge 2.0 technology. The replacement adapter in question claimed to have this feature; but in my obsession to buy the "same" replacement, I failed to read reviews on Amazon which said this charger, in fact, did not have QC 2.0 (even though it was so represented).

But again, that was not the reason for my return; it was because the adapter was DOA. Still, to this day.....and after the literally dozens of similar wall-chargers I've used over the years.....I don't recall any other of this general type ever to simply cease (or fail) to function.

 

[dolemitebmf]

I recently purchased from Amazon a wall charger for my cellphone; specifically, an HTC-branded device to replace that which came packaged (and which I lost on vacation) with my new M9 phone.

Anyway, upon arrival direct from China, the new adapter was DOA; wouldn't pass any current to the phone regardless of the outlet I used (or after swapping Micro USB cables). After kicking around the idea of just throwing it away.....thinking it was "too much trouble" to arrange an $8.99 refund.....I decided to go ahead and ask for a refund after all.

I received an E-mail over the weekend from Amazon an RMA, with a request to return the adapter to them for refund. Incidentally, the supplier (resulting from my E-mail request to Amazon) respectfully asked if I wanted a replacement, after which I said no (because I'd found a different adapter, and also because I didn't want to wait another 2 weeks for a shipment from China).

So, I was heading to the post office today to mail the return. Imagine then my surprise when I opened my E-mail this morning to a message from the China-based supplier acknowledging both my decline of their replacement offer, as well as "No need to return it back because it will cost a lot". I also got a follow-up from Amazon confirming the credit to my card. For the record, I was being asked to return the device to New York (rather than China).

Anyway, this obviously wasn't a major deal; but its hard not to be impressed with Amazon (and their suppliers) as to how they handled this return.....in fact, come to think of it, this may have been the first time I've needed personally to process a return with them. While Amazon may indeed be a horrible place at which to work.....that is, if you choose to believe the recent reports......it remains, in my estimation, a pretty damned good Company with which to be a buying customer.

Amazon has always been good to deal with, for me, once I have gotten past the first level of support. The first level typically isn't from the US and don't always realize things like USPS not delivering on Sunday (before they started). They try hard, though, and generally do a very good job. They never give me hassle about escalating the issue, when necessary, and I can't think of a single instance where an issue wasn't resolved to my satisfaction.