The story of the kit kat reminded me of something that happened to me last week and I must share. ***** terrible.
Last year, right after Christmas, I purchased a pair of Carrera sunglasses from the glasses place in the Madison scrrript mall. Ive always been a gas station, aviator type of guy....buy them on the way to the **** show and never see them after Sunday....pair of glasses, type of guy. These were perfect. Huge lenses, stunter shades. Glass in the glasses are so clear, it's unimaginable to try and describe their awesomeness unless you own a pair. The only knock was that the arms would get lose, making them not fit my face, while I was swinging golf club...jog...anything where I have to move....they would slide off. Im not a crokky or rope around the neck type of guy....I wanted these sumbithces to fit snug. Most if not all glasses shops will tighten the screws no prob. Well, I need em tighten, as I was going on a trip over last weekend. I took em to an eye care center in Hattiesburg, not naming names. The nice lady behind the counter...kinda cute mind you...approached me as i entered the store. I immediately engaged and began buttering bread. She consols and actually is flirting back. We small talk for about 2 minutes as she is tightening down the arms. I noticed her sticking the arms underneath this heating lamp...and she began trying to bent the hot *** metal. "This is really strong metal" she says. I say yep, those are the real dealzzz bla bla...when SNAP....she immediately turned white as a ghost, looks at me and says " I just 17ed up"....she ran into the back room where she tried to revive it like it was having a heart attack. She came out with them in hand...both pieces...and a blank check. The plastic framing got too hot and she basically snapped the arm off where it meets the lens...not just arm, the framing too. She turns to the other little girl working in the shop and says "today is payday, right" other little girl says "yep"....and goes to hand me the blank check. I smiled as she began balling and shaking....I tore up the check in her face. She tried and buy me a pair in the store, I refused. She followed me out of the store and down the mall trying to pay me. I told her when I figure out the warranty policy, I will come visit her and follow up. Well, I got a call from Dale @ Carrera this morning telling me, "unfortunately, we do not cover that type of damage." I need help with this one. What should my next move be?
If I make her half it, am I a dick? Do I make her give me a store credit? Should I go buy her lunch and tell her my new ones are on the way? I was literally sick to my stomach all weekend.....as I know she was. Sorry so long.
Last year, right after Christmas, I purchased a pair of Carrera sunglasses from the glasses place in the Madison scrrript mall. Ive always been a gas station, aviator type of guy....buy them on the way to the **** show and never see them after Sunday....pair of glasses, type of guy. These were perfect. Huge lenses, stunter shades. Glass in the glasses are so clear, it's unimaginable to try and describe their awesomeness unless you own a pair. The only knock was that the arms would get lose, making them not fit my face, while I was swinging golf club...jog...anything where I have to move....they would slide off. Im not a crokky or rope around the neck type of guy....I wanted these sumbithces to fit snug. Most if not all glasses shops will tighten the screws no prob. Well, I need em tighten, as I was going on a trip over last weekend. I took em to an eye care center in Hattiesburg, not naming names. The nice lady behind the counter...kinda cute mind you...approached me as i entered the store. I immediately engaged and began buttering bread. She consols and actually is flirting back. We small talk for about 2 minutes as she is tightening down the arms. I noticed her sticking the arms underneath this heating lamp...and she began trying to bent the hot *** metal. "This is really strong metal" she says. I say yep, those are the real dealzzz bla bla...when SNAP....she immediately turned white as a ghost, looks at me and says " I just 17ed up"....she ran into the back room where she tried to revive it like it was having a heart attack. She came out with them in hand...both pieces...and a blank check. The plastic framing got too hot and she basically snapped the arm off where it meets the lens...not just arm, the framing too. She turns to the other little girl working in the shop and says "today is payday, right" other little girl says "yep"....and goes to hand me the blank check. I smiled as she began balling and shaking....I tore up the check in her face. She tried and buy me a pair in the store, I refused. She followed me out of the store and down the mall trying to pay me. I told her when I figure out the warranty policy, I will come visit her and follow up. Well, I got a call from Dale @ Carrera this morning telling me, "unfortunately, we do not cover that type of damage." I need help with this one. What should my next move be?
If I make her half it, am I a dick? Do I make her give me a store credit? Should I go buy her lunch and tell her my new ones are on the way? I was literally sick to my stomach all weekend.....as I know she was. Sorry so long.
