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OT: Work related issue. ******* on the other side of a phone

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AHSDawg

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Sep 18, 2012
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So, I work for a Fortune 500 company. I manage accounts which means I call and help with current customer problems and tell them that we appreciate them. Great job, RARELY ever have an issue.

Yesterday, I called a customer's number. It is an account that I have never spoken with the owner, always left voicemails. First, this is normal. If our customers don't have problems, they are fine with a checkup voicemail saying "hey, we appreciate you. Give me a call if you have any issues". Second, our voicemails always reference that you are a customer and we want to help you.

So, I leave another VM for him last night. Well, long after I leave, I get a callback from the number. Guy leaves a VM: "You dumb mf'er. You keep leaving me VMs and looking for Joe Smith. YOU HAVE THE WRONG 17ing NUMBER, JACKASS". Now, first, I thought it was funny. Not a big issue at all. Guy is an idiot, but so what. We always update our info. All you have to do is say "hey, this ain't that guy" and we take care of it. WE ARE NOT TELEMARKETERS!!! Customer service type stuff.

So, I give the guy a call back this morning just to say "sorry and we will update the info". He has proceeded to put my number down for all kinds of telemarketing numbers and requesting info. So, I have had calls all morning.

What kind of ******* does this? It takes him time, wastes his time and the poor person that thinks I have really asked for info. Just such a jerk.
 
Col. Forbin

Col. Forbin

Junior
Oct 2, 2012
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Do the same to him, except I would make sure Comcast is the company the he requests info from.
 
A

AHSDawg

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Sep 18, 2012
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yeah, my prob is I have much more to lose if I get reported for doing it. And, he obviously has all of my info since I left the first VM. Just such an ******* way to act. Just needed to vent.
 
dorndawg

dorndawg

All-American
Sep 10, 2012
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I mean, I don't know why you called the guy back after the voicemail - but I'd make sure every local military recruiter gets the #, along with the info that he's 18 & looking at the military.

Those guys are relentless.
 
Seinfeld

Seinfeld

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Nov 30, 2006
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Some people just have issues, man. For example...

I've been running a Yahoo fantasy football league for nearly a decade, and I'll admit that I've got a few settings that are a little different from the standard setup, but the people seem to like them. Anyway, I asked a guy that I've known for about 6 years to play this year because we needed an owner, and he joined up in a heartbeat.

Week 1 at around 1:00, I get a text from him saying that he's seen some dumb **** in fantasy football leagues before, but he's never seen anything as ridiculous as leaving the Add/Drop list open over a weekend. I told him that the owners like the flexibility and it's really not that big of a deal, but he proceeds to flip out. After a few back and forth texts, he finally says that he's not asking me to change things, but it's just unfair. Whatever...

In order to be "fair", I take the time to send the league a note the following Monday morning in order to let owners know that there will be a league vote on how to proceed with the weekend waiver rules going forward. After one week, the league voted almost unanimously to keep things the way they were, but hey, I gave the people a chance to be heard.

So then last week, I happen to be looking at the league matchups, and I notice that this guy has put all his players on the bench. I asked him what was up, but no answer. We get to the weekend and still, everybody is benched. Well, I finally call the guy on Monday to ask him what the hell is going on, and he tells me that he's decided to boycott the league because he wanted Knile Davis when Jamaal Charles got hurt, but Davis had already been taken about 30 minutes after it happened. Bear in mind that this guy was not even the owner of Charles nor would he have gotten Davis if it had gone to waiver priority rankings. So I basically just said... well, good for you. I'm transferring your ownership to another owner, and I guess someone else will enjoy your $50 entry fee.

I don't know man, but I've learned that some people are just wired differently than the rest of us, and all I can do is try to avoid said people.
 
K

KurtRambis4

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Aug 30, 2006
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Some people

are just spoiled. They've grown up having everything handed to them. Everything. They aren't used to having someone go against what they say. When it happens, and that person that is going against them does not cave, they freak out and have no idea how to react other than by being a jackass.

Of course, he could just be a dubmass. That's also another likely scenario.
 
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AHSDawg

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Sep 18, 2012
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Agree with both of those descriptions... And, seemingly, the ones that are spoiled or a dumbass are the ones constantly complaining about the said offenses more times than not of others.
 
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TBone.sixpack

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Feb 2, 2011
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People are rude insensitive idiots, until they need you. I am in business to business sales and I am blown away at the lack of respect shown. And these people are the faces of their businesses. Just self centered laziness.

Take the high road, that imbecile isn't worth the time.
 
BulldogBlitz

BulldogBlitz

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Dec 11, 2008
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What kind of *******? the kind that doesn't like telemarketing callers, even ones with wrong numbers.

I have been taking 5-6 calls a day to my cell phone asking for my 6 year old daughter. They are very insistent that she's a customer of theirs and have been looking for info from them. Oddly, they never call from the same number (not that any have been returnable). I've explained multiple times that they have the incorrect information. I've also been told that I need to keep a better control over my 6 year old so she stops giving out my cell phone when she's asking for info.

heh.
 
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drt7891

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Dec 6, 2010
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I always listen to what people have to say when they stop by (if I have a min). I've made myself look really good over the past few years with making moves to businesses that stopped by and even from a couple of cold calls. One even got me out of a huge jam that might have us some work from a customer.

People want to be hardasses, I guess... I don't get it at all. Burning bridges just because you want to be an *** doesn't make much sense to me.
 
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drt7891

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Dec 6, 2010
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Not only that but you can make yourself look good and help the business at the same time just by building strategic relationships. It's a win/win for everyone. You just have to leave yourself open to look at opportunities.

Now I don't do this for every salesman that comes through the door, but there are many who can legitimately help, and I make sure to listen to them.
 
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TBone.sixpack

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Feb 2, 2011
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I approach it the same way. I have even sent business to prospective customers who didn't do business with me. It's not personal if my option isn't the best for their need.I just appreciate the opportunity to compete when the time is appropriate.

You are rare in how you see it. You can tell a lot about a business by how their employees conduct themselves with people that aren't directly involved with their business.
 
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AHSDawg

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Sep 18, 2012
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You are getting a raw deal. But I am not a telemarketer

And, you others are right. I was on the verge of calling his small town's police dept to get them to call him. Just decided better of it and apparently, he ran his course.

But, as to your comment, BulldogBlitz, I am not a telemarketer. I thought I explained how I work with current customers and my voicemails couldn't be further from a sales 'pitch'. My advice to you, is to politely say "I am sorry but we do not have any business with you and have never done any business with you. Please remove me from your call list as I am on the do not call list and would be forced to report these calls". That is typically what gets them to stop. Just from personal experience.
 
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drt7891

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Dec 6, 2010
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You don't come across many salesmen who will send you to their competition when they can't help, but when you do run into them, they are the guys you want to hang onto and build relationships with because that very thing tells me they have the customer's needs in mind and not commission or a bonus. They are also the guys that tend to stick around longer...
 
GloryDawg

GloryDawg

Heisman
Mar 3, 2005
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What you need to do create a Craigs List item. Have him selling something really good like I phone 6 really cheap and put his telephone number as the contact number.
 
uptowndawg

uptowndawg

Senior
Jul 15, 2010
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Les Miles leaves nasty voicemails in response to kind ones and reports customer service reps for telemarketing.
 
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Jaqueax

Redshirt
Mar 3, 2008
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Craig's List or

Put in an ad for "Free Goats" or "Free Chicken's" - He'll have rednecks calling from all over.
 
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Jaqueax

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Mar 3, 2008
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Craig's List

or Thrifty Nickel (if it's still around)

Put in an ad giving away "Free Goats'' or "Free Chicken's". You'll have all types of rednecks calling. Hell - they'll even be discrimating buyers wanting to know what type of goat or what type of chicken your giving away.
 
dorndawg

dorndawg

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Sep 10, 2012
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Certainly no reason to be an ***, but there is a flip side of this: I have a small business & I really REALLY wish salesmen would make an appointment when they want to visit, versus dropping in unannounced.

A lot of days we get a half-dozen of them. If you take up 20 mins with each, that's 2 hours of the day eaten up unexpectedly. Not to mention, much of the time I'd actually LIKE to chat with whomever has come by, but I have a prior obligation.

Pro-tip to B2B salesmen: MAKE AN APPOINTMENT WHEN YOU WANT TO VISIT
 
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