Hello everyone, I'm one of the partners that's putting this all together. I'll see if I can clear the air on some of this:
1. Link to PayPal
2. Ability to save CC information
3.?
4. Profit!!!
1. We can't use PayPal - we had to integrate our software into Aramark's Merchant processor so that wasn't possible on this deal.
2. This may come in the future software updates, but in order to save CC information and still be covered under security requirement regulations you would have to create a login and password that you'd have to enter everytime on your phone - essentially the same amount of information would be entered when you wanted to order. We may go this route in the future though if we get enough demand for it
3. ???????
4. We hope?
I just checked it out. There's no where to customize your order (condiments, jalapenos on nachos, etc...)
They could also do a better job of describing each food item.
And their menu should include the good food you can get from the individual stands (dippin-dots, sausage dog)
Those menu items you see there were for test purposes only - the actual menu will be on there Friday. Unfortunately, our company has no control over the items on dawgsnax.com. We are just the software vendor for Aramark. They decide and customize the items sold through our software. That said, we will try to encourage them to list most/all of the items in the long run because we obviously have a vested interest in moving a lot of orders.
It would also help if they added an "Average Wait Time" for orders. Not many people are going to want to place an order if delivery time is significantly longer than it takes to get it themselves.
How large (or small) of a staff will be employed for a home football game?? Will orders no longer be accepted after a specific number so the staff can catch up? Or will I be getting my nachos delivered to my tailgate after the game? Will the dawgsnax staff wait in the normal concession lines with everyone else or will they have walk up service like a waitress getting drinks from a bar?
Just curious...
We will have the average wait time feature, if not this weekend but soon after that once we get some "real life data" to calculate it in real time with. That's been in the plans since day 1.
The backend of the software at the concessions stands is where your orders are routed to, they are filled as they come in without regard to who is waiting the actual line. The staff that is fulfilling the orders/delivering to the seats is all managed by Aramark - again because we are only the software vendor.
We've got a pretty complicated algorithm built into the software that will calculate the peak fulfillment/delivery capability the available staff can handle and will keep orders from coming in if the peak is hit until it clears up again. Like Rem101 said, if we see Aramark constantly hitting this peak, we'll advise them to add more staff based on the performance trends.
As of now, I believe the 7th inning will be the last inning orders will be taken via mobile ordering.
Overall, we're working with Aramark and taking everyones feedback to build a better product. Since this is brand new, we know there will be a learning curve and things we maybe didn't think of, but we'll fix whatever problems come up.
Thanks for the feedback!
