Vernon Help Please

CFLeer

Junior
Oct 17, 2002
5,689
215
63
I need some help. I have been trying to renew my BL subscription for 2 weeks. Keep getting errors have put in 4 different cc always returns with an error and I think you know the cc is not the issue. Have tried to go thru rivals support and can't reach anyone or get a coherent response via email. You have my contact info please ping me.
 

Vernon

Hall of Famer
Staff member
May 29, 2001
266,081
125,186
113
I need some help. I have been trying to renew my BL subscription for 2 weeks. Keep getting errors have put in 4 different cc always returns with an error and I think you know the cc is not the issue. Have tried to go thru rivals support and can't reach anyone or get a coherent response via email. You have my contact info please ping me.
These are so difficult for me because I can't access billing info. I'm showing it as canceled. What happens when you try to change the credit card? Are you using the following link: https://westvirginia.rivals.com/users/billing_information

Also your account the msn.com email address, is that still accurate?
 

CFLeer

Junior
Oct 17, 2002
5,689
215
63
These are so difficult for me because I can't access billing info. I'm showing it as canceled. What happens when you try to change the credit card? Are you using the following link: https://westvirginia.rivals.com/users/billing_information

Also your account the msn.com email address, is that still accurate?

I get this red line message at the top that says "an error occurred" I never canceled, my cc has been then same for the last umpteen years. Problem is there is NO ONE that I can actually speak to fix this. I've been as you know on this board for over 20 years but this is really frustrating. I know it's not your fault but I have way too much going on right now to keep fighting this.

And yes the MSN account is still active actually since Al invented the internet lol

Sorry to have to reach out this way fyi
 

CFLeer

Junior
Oct 17, 2002
5,689
215
63
Finally heard back from Rivals this afternoon they are going to manually renew. Thank you for the assist.
 

WVUALLEN

All-American
Aug 4, 2009
73,131
5,977
113
I thought this was going to be a ban the multi troll lover of 25 profiles little voorhees thread.
 

CFLeer

Junior
Oct 17, 2002
5,689
215
63
The problem was Rivals hasn't updated support for billing in Safari without dumping cache (aka MACS) simply amazing.
 
WV Sports

Latest

  1. 01 WV Sports Football First look: WVU faces Texas Tech team with dangerous rushing attack
  2. 02 WV Sports Basketball For WVU, better passing starts with better decisions
  3. 03 WV Sports Basketball WVU opens basketball season against rebuilt Niagara team
  4. 04 WV Sports Football How much has WVU's offense improved in Rich Rodriguez's second season?
  5. 05 WV Sports Football Recruiting West Virginia loading up on speed, explosiveness in 2027 class