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<blockquote data-quote="Samuel S" data-source="post: 129389737" data-attributes="member: 1754664">Perhaps, they were more trouble than they were worth in terms of immediate gratification in terms of bottom-line revenue on the quarterly balance sheets, but this is just one of the kind of things I was talking about how Luck's actions rubbed many, and I do mean many, relatively low level, but long-term and loyal supporters the wrong way.&nbsp; In the long range picture, investing in satisfying the customer base is good business. I would also point to the decree that long-time ticket holders would either have to fork over more or lose seats and passes they had held for years. Maybe that increases the short-term income, but it's not a sound practice because you not only lose some of those people, you might lose their children down the road because they won't grow up cherishing the experience of outing with Dad to see the Mountaineers. You probably also take a hit as far as first-time younger alums becoming season-ticket holders and regular attendees if you price the tickets beyond the point&nbsp;&nbsp; a person embarking on a new career with a young family to support can bear. As younger people are apparently already less fervent about attending games than were previous generations that makes a difficult situation even more difficult.&nbsp; That he was only here a few years means he didn't take the long-view.&nbsp; Establishing and reestablishing these connections is now&nbsp; something Lyons needs to do.</blockquote>

[QUOTE="Samuel S, post: 129389737, member: 1754664"] Perhaps, they were more trouble than they were worth in terms of immediate gratification in terms of bottom-line revenue on the quarterly balance sheets, but this is just one of the kind of things I was talking about how Luck's actions rubbed many, and I do mean many, relatively low level, but long-term and loyal supporters the wrong way. In the long range picture, investing in satisfying the customer base is good business. I would also point to the decree that long-time ticket holders would either have to fork over more or lose seats and passes they had held for years. Maybe that increases the short-term income, but it's not a sound practice because you not only lose some of those people, you might lose their children down the road because they won't grow up cherishing the experience of outing with Dad to see the Mountaineers. You probably also take a hit as far as first-time younger alums becoming season-ticket holders and regular attendees if you price the tickets beyond the point a person embarking on a new career with a young family to support can bear. As younger people are apparently already less fervent about attending games than were previous generations that makes a difficult situation even more difficult. That he was only here a few years means he didn't take the long-view. Establishing and reestablishing these connections is now something Lyons needs to do. [/QUOTE]

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