In answer to your question... I talked with Shoemaker by email about my situation and he referred me to On3. I talked with them about it by email more than once and never got it figured out.
Keep this board from going sideways, Brother - please. I mean that even if I'm the one who needs to be sanctioned - and I will do my level best not to be. If you aren't The Man on this, then please pass it on to whoever is. Good day to you.
Please let me know if you don't get a satisfactory answer!