Good for United Airlines.....

[atlkvb]

Overbooking? That's the bs in this story. The airline industry allowed to sell seats they don't have in order protect against "no shows"??

Let's see them try that at a Patriots game.

I don't even understand the legitimacy of the process.

I understand the process...they don't want to fly empty seats. Hotels do the same thing (overbook rooms) to avoid empty beds but they will often "walk" customers to a competing property if everyone shows up and they don't have any more room. (pay for the stay too)

Seems to me a similar procedure could have been utilized in this case with alternate carriers to both accommodate those overbooked passengers, and get that crew to where they needed to be.

I find it hard believe all the other carriers were full and had no extra seats United could pay for to get those folks on their way.

 

[Boomboom521]

It's simple. In scenarios where they are legit overbooked, they just give vouchers. More times than not, it's never an issue.

Yeah, I've flown a lot and never had a problem. Never looked into it in any way. But seeing this....makes me wonder about the practice. I'd be just as pissed as that guy, I imagine.

 

[atlkvb]

Yeah, I've flown a lot and never had a problem. Never looked into it in any way. But seeing this....makes me wonder about the practice. I'd be just as pissed as that guy, I imagine.

That guy had a right to be ticked...apparently he had been seated once, then asked to leave only to be reboarded again! A total cluster.

Still, staff should have handled the situation by:

Offer bigger incentives to passengers to give up their seats (maybe a grand or more if if it was THAT important to get that stranded crew to another destination)
Find altrernate carriers to put the extra passengers on and pay for their connecting destinations
Find alternate crews to cover for the crew that was stranded, and reassign that crew to other flights
Find alternate carriers to get that crew to where they needed to be, if they really needed to be there

There were better ways to handle that situation which would have cost United a lot less than what they're going to pay to either settle out of court with this guy, or defend their actions in a full fledged assault and battery lawsuit.

Either way, they are fvcked...big time! $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

 

[moe]

United shares slide as PR nightmare catches up with investors
http://www.cnbc.com/2017/04/11/pr-nightmare-catches-up-with-united-investors-as-shares-slide.html

 

[atlkvb]

United shares slide as PR nightmare catches up with investors
http://www.cnbc.com/2017/04/11/pr-nightmare-catches-up-with-united-investors-as-shares-slide.html

Good. They deserve to take a bath to wash off the stink over how poorly this whole thing was handled (including the scheduling fiasco that led up to it)

I don't feel sorry for them. They screwed up, and they're going to pay the price for it (literally)

Customer service 101: "take care of your customers...solve their problems...don't make them yours"

 

[Boomboom521]

This might be a stupid question:

But does the purchaser of the ticket know it is an "overbooked" ticket? Did this man know he was subject to removal from the flight due to overbooking if there were no "noshows"?

Another:

How does the airline go about deciding the ones that must be removed? He was the only one that could have been forcefully removed?

 

[atlkvb]

This might be a stupid question:

But does the purchaser of the ticket know it is an "overbooked" ticket? Did this man know he was subject to removal from the flight due to overbooking if there were no "noshows"?

Another:

How does the airline go about deciding the ones that must be removed? He was the only one that could have been forcefully removed?

I'll handle that boomer:

Question 1) Yes...in most cases when you are sold a "stand by" seat...you know there is a chance you may be asked to give up your seat.

Question 2) I'm not sure how they decided he was the one to be removed, unless he was holding a stand by and a previous reservation showed up. Still, if the seat he was being asked to give up was not for a paying customer (it wasn't) they should have allowed him to remain seated and chose someone else or put their stranded flight crew onto another carrier to get them to where they needed to be.

Worst case scenario, you ask the stand bys to take later flights, even if on alternate carriers and pay for their inconvenience. NO WAY you drag the guy off the plane after he was seated unless he's a safety risk or a threat to other passengers. He was neither in this case.

Unconscionable.

 

[moe]

This might be a stupid question:

But does the purchaser of the ticket know it is an "overbooked" ticket? Did this man know he was subject to removal from the flight due to overbooking if there were no "noshows"?

Another:

How does the airline go about deciding the ones that must be removed? He was the only one that could have been forcefully removed?

Here's the reason United Airlines can kick you off your flight
http://www.cnbc.com/2017/04/11/united-airlines-passenger-dragged-off-flight-video-overbooking.html

 

[Boomboom521]

Here's the reason United Airlines can kick you off your flight
http://www.cnbc.com/2017/04/11/united-airlines-passenger-dragged-off-flight-video-overbooking.html

Two things I'm not understanding I guess:

1) stand-by I get. The flight is booked. I want that flight, I get on stand-by. I wait for boarding. Someone no-shows, I get ticketed at the boarding counter and seated. If someone comes late, and I got their seat....I see the issue. The guy should see this coming though, and I wouldn't feel safe in that seat until we taxi out. But the overbooking thing doesn't seem to be the same as this process.

2) doesn't an airline still get compensated for "no shows". I mean, one can't get their money back if they realize they aren't making a flight. So the airline sold the seat and still gets the money, right? Why the "need" to overbook to anticipate "no shows"?

 

[atlkvb]

Here's the reason United Airlines can kick you off your flight
http://www.cnbc.com/2017/04/11/united-airlines-passenger-dragged-off-flight-video-overbooking.html

Most stand by customers know they are being seated provisionally. When the need comes for them to give up a seat they've been sold, they understand that either a refund or offer of being placed onto an alternate flight or even perhaps another carrier is possible. A stand by seat is not a guarantee of boarding, it is provisional.

Where United dropped the ball here, is filling that plane knowing they needed a contingency to seat that stranded flight crew. The CNBC story says the crew was not needed at their destination until the following day, so why couldn't they just be seated on later flights, or with an alternate carrier to get them to their destination?

Why was that guy's seat the only way to handle this? Why was that flight filled with stand bys when United knew they needed at least 4 extra seats to acommodate their stranded crew?

Who was paying attention to that flight's capacity knowing 4 seats were off limits?

Incompetence is all I see, and $$$$$$$$$$ is all that can fix this.

 

[atlkvb]

Two things I'm not understanding I guess:

1) stand-by I get. The flight is booked. I want that flight, I get on stand-by. I wait for boarding. Someone no-shows, I get ticketed at the boarding counter and seated. If someone comes late, and I got their seat....I see the issue. The guy should see this coming though, and I wouldn't feel safe in that seat until we taxi out. But the overbooking thing doesn't seem to be the same as this process.

2) doesn't an airline still get compensated for "no shows". I mean, one can't get their money back if they realize they aren't making a flight. So the airline sold the seat and still gets the money, right? Why the "need" to overbook to anticipate "no shows"?

Boomer, hotels do this all the time. With "guaranteed" reservations the hotel holds your room and doesn't sell it to anyone else...even if it's avaialble and you don't show they still have to make that room avaialble to you. They can sell it if there's heavy demand for rooms that day, but if you show up they need to find another Hotel for you at their expense if they sold your empty room to a walk in paying customer.

Airlines do the same thing. If they sell that seat (not a standby) they have to hold it for you until they are sure you are a "no show". This is usually about 35 minutes prior to departure. If you're not on that plane when they call your reservation, they will then sell that empty seat to a "stand by"...but they are not obligated to refund your missed flight. They did their part by holding that seat open for you until you decided not to show...then they sold that spot to a "stand by".

If you show up late...then they can either ask that stand by to surrender the seat they initially sold to you, or place you onto another flight or refund your ticket if you're OK with that. They don't have to do that if you show up late, but often times they do to keep customers happy.

Bottom line, if you have a guaranteed reservation...they have to keep that seat open for you until you show up. If you miss your space, then that seat belongs to them and they can sell it to whoever is willing to buy it or needs it and they are not required to refund your lost seat.

 

[TarHeelEer]

 

[WVU82_rivals]

United’s stock is falling 2.6% and wiping $600 million off the airline’s market cap

http://www.marketwatch.com/story/un...illion-off-the-airlines-market-cap-2017-04-11

Shares in United Continental Holdings Inc. were falling 2.6% in morning action on Tuesday, as the airline continued to draw flak for having a passenger forcibly dragged off a plane Sunday.

If the carrier’s stock is that much lower at the closing bell, UnitedUAL,-1.56% will have about $600 million wiped off its market capitalization. The company’s market cap was $22.5 billion as of Monday’s close, according to FactSet data.

Early Tuesday ahead of the market’s open, United shares had been down by as much as 6% in premarket trading.

Investors largely shrugged on Monday at the widespread criticism of United, as the airline’s stock finished yesterday’s session 0.9% higher, adding about $200 million to the company’s market cap. But now with Tuesday’s drop, the stock is on pace to be down around 1.6% for the week.

Meanwhile, the S&P 500SPX,-0.31%—the broad U.S. stock benchmark—has lost 0.3% for the week, as ittrades lower Tuesday morning.

 

[TarHeelEer]

United’s stock is falling 2.6% and wiping $600 million off the airline’s market cap

http://www.marketwatch.com/story/un...illion-off-the-airlines-market-cap-2017-04-11

Shares in United Continental Holdings Inc. were falling 2.6% in morning action on Tuesday, as the airline continued to draw flak for having a passenger forcibly dragged off a plane Sunday.

If the carrier’s stock is that much lower at the closing bell, UnitedUAL,-1.56% will have about $600 million wiped off its market capitalization. The company’s market cap was $22.5 billion as of Monday’s close, according to FactSet data.

Early Tuesday ahead of the market’s open, United shares had been down by as much as 6% in premarket trading.

Investors largely shrugged on Monday at the widespread criticism of United, as the airline’s stock finished yesterday’s session 0.9% higher, adding about $200 million to the company’s market cap. But now with Tuesday’s drop, the stock is on pace to be down around 1.6% for the week.

Meanwhile, the S&P 500SPX,-0.31%—the broad U.S. stock benchmark—has lost 0.3% for the week, as ittrades lower Tuesday morning.

I've read that the good doctor wasn't so good. It doesn't merit the treatment he got. If they were going to tag him for the overbooking, should've done it before he got on the plane. They messed that up.

 

[PriddyBoy]

Doesn't excuse United, but the man happened to be an immigrant pill mill doctor. He should be deported. F the link, this is the story that won't die, so all will hear about this soon. Seems like some people just don't know when to keep their heads down. As for United, they stepped in their own sht and are paying the price.

 

[bornaneer]

He guy knew exactly what he was doing. He will soon be very wealthy.

 

[PriddyBoy]

He guy knew exactly what he was doing. He will soon be very wealthy.

I'm thinking about suing them myself. I find the entire episode very disturbing and feel as though I've been harmed. This shouldn't happen in MY America!

 

[TarHeelEer]

I'm thinking about suing them myself. I find the entire episode very disturbing and feel as though I've been harmed. This shouldn't happen in MY America!

Self identify as Bill Clinton. You'll feel better soon.

 

[WVU82_rivals]

 

[mule_eer]

Weird, I can track my bags on my Delta App. I see where they are, when they are loaded/unloaded on the plane etc. I've had a couple of instances of my bags not making it due to short connections, but I always carry on an outfit for that purpose. When they haven't made it, they shuttle my bag to where I'm staying, hotel, house, etc. that night or first thing in the morning.

Don't call what you're wearing an outfit.

 

[DvlDog4WVU]

Don't call what you're wearing an outfit.

Assless chaps look good on me. The studded daddy collar plays hell at security though.