I'm having to start to assist my parents with their daily living much more now and was going through mail this weekend and found that their insurance company is cancelling the home owners insurance due to an unacceptable claim. A few months ago my mother backed her a side by side into my sisters car, they refused the claim at first but paid after arguing with them. The claim was under $4k, and now that is the reason for the cancellation. They never complain about receiving $ only when they pay out. I had the same company years ago but went to another after they tried to make me pay a deductible for being rear ended at a stop light in the middle of Hernando. I called the HQ and wanted an explanation and they said they weren't sure why I would pay a deductible, and then realized the agent was the carrier of the other driver. They told me not to worry they'd address the issue and I wasn't required to pay a deductible for an accident I was not at fault for.