You're 100% right about Tesla needing to improve customer service. As you said, a simple email goes a long way. My buying experience was seamless. I also had mobile service come to my house once. Also a great experience.
You're 100% wrong about more choices in 6 months and replacing Elon. It takes a long time to ramp production of a new technology, and on top of that, throw in things like battery and chip shortages. The EV landscape will look very similar to todays in 6 months. No one is going from 2K units/month to 100K/month in 6 months. 2 years from now, we'll hopefully see some significant production out of the other EV players. But remember, while other auto manufacturers are growing, Tesla will be growing faster.
As for Elon, you don't replace the most effective engineer on the planet. That's just a nonsensical comment brought on by frustration or ignorance. He's an accelerator, not a drag.
Couldn't disagree more. Firstly, the man's not even an engineer, let alone "the most effective engineer on the planet." I think his degree's in economics, no?
He's very good at taking credit for the work of others, which is an integral entrepreneur skill, but he's been a drag on Tesla for years. Let's look at the facts.
1. He didn't found Tesla, much as he likes to claim he did. Salient note: he's a liar.
2. The tech and vision that drove the Roadster came from Eberhard and Tarpenning. The battery tech vision and development was all J.B. Straubel. Musk helped with a marketing vision, and obviously funding, but he engineered nothing.
3. The Model S was built under the vision and direction of Peter Rawlinson.
4. The Model X had significant Musk input along the lines of "I want X, Y, and Z." His main insistence was the falcon wing doors, which have been the primary point of failure/maintenance for the Y.
5. The insistence to pursue FSD with only cameras was Musk's. His understanding of this was so limited that, as the NYT documents, his major argument for this was that "humans can drive with only their eyes, so computers can too." Musk of course promised that FSD (that is,
Full Self Driving) would be ready in
2018, 2019, 2020, 2021. It's still miles off (probably decades), and it's his insistence that led tesla up a blind alley here. Both Autopilot and FSD have been developed according to Musk's demands, and both are appalling and indeed unsafe. For a good, succinct judgment on Autopilot, go to 23:18 of this Autogefuhl video. This is probably the best EV reviewer in Europe being straight up about Tesla's tech:
. Currently less than 5% of Tesla orders include FSD, and it's been dropping for years. People know it's vaporware. This is Musk's vision here: say again how he's the most effective engineer on the planet? No offense, but this is the sort of fanboi cultism that gives Tesla a bad name.
I could go on, but this summarizes things. Tesla has succeeded despite Musk, not because of him. That's doubly true since 2017 or so, when the idea of a mass market EV was put behind the project of trying to develop tech to the dreamworld specifications of a CEO who listened only to himself.