OT: Shoprite changing self serve to be 20 items or less

newell138

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Aug 1, 2001
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good luck enforcing the ********...the kids who work the self check can barely handle all the coupons and other ******** they want let you do..like bag as you scan which is entirely stupid you cannot have the bag in the bagging area.... i will continue to bring as many items I want to self checkout and see what they actually do

meanwhile not have handcarts continues to be ridiculous
What’s up with that no bag in the bagging area? It’s infuriating!! How the F am I supposed to bag my groceries if an alarm goes off when I put my bag there?
 

MCKnight

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How about Target and more stores now locking up nearly all of the hygiene toiletry and cleaning items. I now have to ask an associate to unlock the glass so that I can pick out my shaving cream and deodorant. It’s nuts
 

DJ Spanky

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This is all due to theft - been seeing articles about several chains (including those mentioned above) moving to this, so I'm not surprised ShopRite is moving to it. As someone mentioned, Costco is changing their pattern, although for different reasons. They're putting card scanners at the entrance, and will have employees verifying the picture on the card. Apparently too many people are loaning out their cards, and Costco wants to get that membership fee.

@bac2therac not sure what you're getting at about handcarts - all grocery stores I go to have plenty of carts. The only thing that got eliminated were baskets, which happened right after we went bagless (thanks Murphy you a-hole) as people were using the baskets to carry their groceries to their car, then leaving their baskets in the parking lot.
 

RUBOB72

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What’s up with that no bag in the bagging area? It’s infuriating!! How the F am I supposed to bag my groceries if an alarm goes off when I put my bag there?
Ask your Trenton “ no bag “ guru. This isn’t about bags anyway it’s about your friendly common thief.
 

DHajekRC84

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LOL..they put these in to save money on labor and now they're complaining. My store has 20+ self scans so nobody is holding anybody up. But here is my story and why I told the manager at Flemington SR he can kiss my a$$ and I'll never use one again at his store.

I know how to scan groceries and instead of scanning each of the same box of pasta or cereal, etc by themselves I'd put the 3 in the bag and scan the one 4 times. Always did this to move it along. System locks up and the store manager accuses me of stealing groceries. He actually said they have me on tape and I do it all the time. Suspended my order and pulled me aside to audit my cart. I explained how I'd been in the CPG for 40 years and what I was doing and how he was going to owe me one HUGE apology once they got done with their re-scan. (all of this in front of those 20 other people). I WAS PISSED and spoke loudly and when they got done I asked "so how'd it match?" "It matched"...."of course it did because I don't steal your groceries! I've been coming here weekly for 32 years and know the owner personally. IF I shop here again I'll never ever use your self scan again! Now you can tell everyone here up front you're sorry." (which he did).

of course it wasn't that they made a mistake and mis-understood what was happening but the manner in which they handled the situation. I can't imagine the number of times they accuse grandma or grandpa of stealing because this technology isn't perfect and people make mistakes.
 
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RUBOB72

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This is all due to theft - been seeing articles about several chains (including those mentioned above) moving to this, so I'm not surprised ShopRite is moving to it. As someone mentioned, Costco is changing their pattern, although for different reasons. They're putting card scanners at the entrance, and will have employees verifying the picture on the card. Apparently too many people are loaning out their cards, and Costco wants to get that membership fee.

@bac2therac not sure what you're getting at about handcarts - all grocery stores I go to have plenty of carts. The only thing that got eliminated were baskets, which happened right after we went bagless (thanks Murphy you a-hole) as people were using the baskets to carry their groceries to their car, then leaving their baskets in the parking lot.
It’s called a basket. And yes the Murph is the reason for much of this issue. You summed it up for him quite well DJ Spanky
 

RUBOB72

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Wonder how many on this board have casually stolen items during the past 2-3 years?
 

RUBOB72

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Seeing people blame the retailers for these changes is hilarious. It's not the retailers - it's the low lifes committing theft that you should be mad at.
What does that tell you about people and how they feel about the theft that is at out of control levels.
 

IL Lusciato

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This thread is awesome.

Also - when I do a legit shop, with a full cart, or even a few bags, I go to the actual cashier as it's MUCH easier.

But I do like the self checkout most trips.

I guess alotta people do steal, but I didn't really think about that with this particular thing. Stores' fault for implementing these things in a way.

Definitly noticed the locked up items. I couldn't get deodorant recently.

That being said, my favorite Shoprite is Kearny, and the self checkout seems to work well, as well as nothing being locked up.

Shoprite fan in general. The oldschool Woodbridge and Freehold are cool....Old Bridge the real OG. Marlboro and Newark are the newfangled. West Orange - interesting parking lot situation.

Great store.

 
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chase_NJ

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What does that tell you about people and how they feel about the theft that is at out of control levels.

Tells me people are a bunch of idiots.

The people who turn a blind eye to retail theft have the collective IQ of a 4 year old. The common argument I see is "the retailer has theft insurance, they'll be fine." Oh really now? Who do you think is paying for it when those insurance premiums go up? You think the retailer is eating that cost? Get a grip, that money is coming our of your pocket as the customer.
 

RUBOB72

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LOL..they put these in to save money on labor and now they're complaining. My store has 20+ self scans so nobody is holding anybody up. But here is my story and why I told the manager at Flemington SR he can kiss my a$$ and I'll never use one again at his store.

I know how to scan groceries and instead of scanning each of the same box of pasta or cereal, etc by themselves I'd put the 3 in the bag and scan the one 4 times. Always did this to move it along. System locks up and the store manager accuses me of stealing groceries. He actually said they have me on tape and I do it all the time. Suspended my order and pulled me aside to audit my
People didn’t think they could get away with being a thief. We all are well aware of the daily acceptance by prosecutors during the pandemic and riots lent itself to this entitled belief. It will only get worse if the states and major cities don’t get their act together. You ain’t seen nothing yet so the saying goes.
 

RUBOB72

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Tells me people are a bunch of idiots.

The people who turn a blind eye to retail theft have the collective IQ of a 4 year old. The common argument I see is "the retailer has theft insurance, they'll be fine." Oh really now? Who do you think is paying for it when those insurance premiums go up? You think the retailer is eating that cost? Get a grip, that money is coming our of your pocket as the customer.
Best part is many are in college , maybe college educated with a degree or living on the government dime so it’s ok.
 
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RUBOB72

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People didn’t think they could get away with being a thief. We all are well aware of the daily acceptance by prosecutors during the pandemic and riots lent itself to this entitled belief. It will only get worse if the states and major cities don’t get their act together. You ain’t seen nothing yet so the saying goes.
It’s a business … if it were YOUR business you would have done the same… this was a national thing not some unexplored , untested thing, It was done to expedite and speed up the process of checking out . It has never been easy to keep help since people are basically unwilling to work a register.
 

DHajekRC84

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People didn’t think they could get away with being a thief. We all are well aware of the daily acceptance by prosecutors during the pandemic and riots lent itself to this entitled belief. It will only get worse if the states and major cities don’t get their act together. You ain’t seen nothing yet so the saying goes.
yeah. Absolutely but I'm sure at some point an accountant did some work to determine the labor savings would offset increased theft... they just didn't have the projected future dirt bag factor correct.

I actually called the SM back afterwards and told him I understood the why but still didn't like the how.
 
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bac2therac

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Jul 30, 2001
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How about Target and more stores now locking up nearly all of the hygiene toiletry and cleaning items. I now have to ask an associate to unlock the glass so that I can pick out my shaving cream and deodorant. It’s nuts

Equity
 

fsg2_rivals

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LOL..they put these in to save money on labor and now they're complaining. My store has 20+ self scans so nobody is holding anybody up. But here is my story and why I told the manager at Flemington SR he can kiss my a$$ and I'll never use one again at his store.

I know how to scan groceries and instead of scanning each of the same box of pasta or cereal, etc by themselves I'd put the 3 in the bag and scan the one 4 times. Always did this to move it along. System locks up and the store manager accuses me of stealing groceries. He actually said they have me on tape and I do it all the time. Suspended my order and pulled me aside to audit my cart. I explained how I'd been in the CPG for 40 years and what I was doing and how he was going to owe me one HUGE apology once they got done with their re-scan. (all of this in front of those 20 other people). I WAS PISSED and spoke loudly and when they got done I asked "so how'd it match?" "It matched"...."of course it did because I don't steal your groceries! I've been coming here weekly for 32 years and know the owner personally. IF I shop here again I'll never ever use your self scan again! Now you can tell everyone here up front you're sorry." (which he did).

of course it wasn't that they made a mistake and mis-understood what was happening but the manner in which they handled the situation. I can't imagine the number of times they accuse grandma or grandpa of stealing because this technology isn't perfect and people make mistakes.

Couldn't you just scan one box four times first, then put all four in the bag?
 

DHajekRC84

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Couldn't you just scan one box four times first, then put all four in the bag?
That's likely what I did..or a combo of both. I was just that they saw me not scanning the individual item first before putting it the bag. I suggested they put up a sign that read "each item must be scanned individually" which he said was a great idea. 3 months later no such sign exists.
 

fsg2_rivals

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That's likely what I did..or a combo of both. I was just that they saw me not scanning the individual item first before putting it the bag. I suggested they put up a sign that read "each item must be scanned individually" which he said was a great idea. 3 months later no such sign exists.

Thought maybe system locked 'cause it detected weight of items that weren't yet scanned but maybe wouldn't lock if the right # were scanned first.

Maybe not the issue, tho.
 

RUBOB72

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Companies are paying the price for what they supported 3 years ago. States supported these actors. Prosecutors and DA ‘s have played a large part in this problem. If you don’t arrest and prosecute crime you are only helping destroy these companies at which we shop and are part of our community. Shop Rite has been one of our leading donors and supporters. When will people wake up and say enough is enough.
 

RUBOB72

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yeah. Absolutely but I'm sure at some point an accountant did some work to determine the labor savings would offset increased theft... they just didn't have the projected future dirt bag factor correct.

I actually called the SM back afterwards and told him I understood the why but still didn't like the how.
No the theft never is offset by putting in self checkouts . If you have any brain cells think about where the issue really lies.If we are being honest eventually more and more stores will pack it in .
 

DJ Spanky

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It’s called a basket.

Not sure what you're talking about. Our SR and the others close by me had a fullsize cart, a smaller cart and a basket you carried. They eliminated the latter shortly after snaggle tooth ball-less had us go bag-less.
 

DHajekRC84

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Thought maybe system locked 'cause it detected weight of items that weren't yet scanned but maybe wouldn't lock if the right # were scanned first.

Maybe not the issue, tho.
the system locked because the person managing the front end saw me "putting items in the bag without scanning them" (per the guy I spoke to who also manages the FE) and because my picture must have been on their wall like the post office.
 
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DHajekRC84

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No the theft never is offset by putting in self checkouts . If you have any brain cells think about where the issue really lies.If we are being honest eventually more and more stores will pack it in .
are you that store manager? you seem to have the same approach.
 
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RUBOB72

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Not sure what you're talking about. Our SR and the others close by me had a fullsize cart, a smaller cart and a basket you carried. They eliminated the latter shortly after snaggle tooth ball-less had us go bag-less.
Not saying you are wrong .At one time most if not all supermarkets throughout the USA used shopping carts ( buggies) some had also small ones and baskets. But during the recent Covid fiasco they had to pull out most of the handheld baskets due to fear of Covid spread. Remember wearing gloves, masks, and the infamous stay 6’ then later 3’ apart. Washing your produce when to brought it home . . then came the no paper bags edict. There are many people who caused some of these current problems. Accepting that petty theft is ok …..now that is very wrong….
 
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RUBOB72

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are you that store manager? you seem to have the same approach.
No I’m a retiree who still has numerous contacts in the food industry . But your story sounds plausible to me but do realize there are many who have 10 items in their cart and scan only 3-4-5 figuring nobody is the wiser .During the pandemic store people just wanted to get people in and out as quickly as possible.
 

RUBOB72

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Store and warehouse shrinkage has been an issue for many years. Retail theft is now a big red flag exacerbated by what people witnessed in most if not all major cities. It was excused because corporate knew if they filed charges it would fall upon deaf ears. Prosecutors have failed to uphold the laws on the books. It has finally reached a stage which can no longer be ignored nor tolerated. If we continue to accept these behaviors it is going to impact the next generations in a way none of us thought possible and not in a good way.
 
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TM94goRU

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This screams business decision. When bags are outlawed, and people are told to bring their own, theft or shrink inevitably goes up. From professional thieves to amateurs that are now used to putting merch in the bag in the aisle, businesses are losing a lot more money.

And don't forget people who FORGET items, or didn't know their kid(s) grabbed something.
 

IL Lusciato

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Tells me people are a bunch of idiots.

The people who turn a blind eye to retail theft have the collective IQ of a 4 year old. The common argument I see is "the retailer has theft insurance, they'll be fine." Oh really now? Who do you think is paying for it when those insurance premiums go up? You think the retailer is eating that cost? Get a grip, that money is coming our of your pocket as the customer.

I hate the term "libtard", but that is true tard stuff lol.

 

ashokan

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Polls show many people believe grocery store profit margins are around 35% when 2.5 is closer.
https://www.supermarketnews.com/issues-trends/5-things-35-net-profit-margins-s-what-consumers-think

Youngs are biggest thieves at self-checks
Nearly a third of Gen-Zers steal from self-checkout aisles, survey shows

Self-check theft problem off the hook

Many stores afraid to confront crooks from fear of violence

"Doug Baker, vice president of industry relations at FMI - The Food Industry Association, noted that while retailers have access to a wealth of technology that can automatically spot efforts by shoppers to outsmart self-checkout systems, confronting a shopper suspected of trying to steal something can be risky because the person could respond violently.

“A lot of retailers right now are of the opinion that it’s hands off,” Baker said. “If they’re going to steal, let them steal. Your safety’s more important. So it just depends on their strategy for the use of the tool.”


Stores fleeing cities where the pirates live


Crime was made "legal" and youngs are enabled into criminal activity.
Business can't absorb it all (of course) AND also risk injury
 
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Sep 27, 2006
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Shoprite is changing all of their self checkout lines to 20 items or less. I find that irritating. I got so used to self serve and I'm fast. If I make more can can sale purchases, I will have to wait in line with a person doing the check out. I can't figure out why they are changing all the lanes, most people get 20 or more items. The 20 or less lanes will be empty.

My ShopRite in Hamilton did this about 6 weeks ago. They said ShopRite had lost more than $10M in product because people weren't scanning all their items.

You can still scan more than 20, but you certainly can't go thru the lane with a full shopping cart the way you used to.
 
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newell138

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Let’s not forget the root cause of why these were installed in the first place. Stores were having trouble finding people to work even at $16 an hour. Most of the cashiers at my SR are like 70-80 years old
 

RUtix4me

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Who still goes to the grocery store? I let them bring it up to my door, cuts out the drama and stress that you all seem to be encountering in the acquisition of your food.
 

WhiteBus

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This thread is a perfect example that people on here will complain about anything!!
Are we still crying about no plastic bags? Seriously??
 

Section124

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No they won't. People with more then 20 items are clogging the selves services lanes. I guess you didn't care that you were taking to much time and the people behind were pissed off. What they should all do, no matter what grocery store, is less then then 20 have to go to self checkout and those over 20 have to go to the regular lanes. It's the most efficient time wise.
You're also wrong that this is a ShopRite thing. It's up to each store to make that decision. Its your store and any of those possibly the same same ownership group.
True. My ShopRite has no self checkout lines...but a lot (7) express lines. Works much better for that store.
 
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