Truck extended warranty

[Anon1734829782]

Well, I need some suggestions from the pack. I have a ‘22 f150 powerboost and bought the extended warranty (100,000 mi) at the dealership but through a third party (Assurant). I’m at 72,000 currently and my torque converter clutch has gone bad. It’s apparently an expensive repair and Assurant says it’s a part that should be covered under Ford’s powertrain warranty (also 100,000 mi) and is refusing to pay. Ford says that it isn’t part of the powertrain. Neither warranty will take responsibility and is going to leave me paying over $4k while also renting a vehicle.


What do I do now? Go ahead and pay now so I can get my truck back asap and then try to find a lawyer who can help and not also rake me over the coals?

Thanks in advance.

 

[Drebin]

Well, I need some suggestions from the pack. I have a ‘22 f150 powerboost and bought the extended warranty (100,000 mi) at the dealership but through a third party (Assurant). I’m at 72,000 currently and my torque converter clutch has gone bad. It’s apparently an expensive repair and Assurant says it’s a part that should be covered under Ford’s powertrain warranty (also 100,000 mi) and is refusing to pay. Ford says that it isn’t part of the powertrain. Neither warranty will take responsibility and is going to leave me paying over $4k while also renting a vehicle.


What do I do now? Go ahead and pay now so I can get my truck back asap and then try to find a lawyer who can help and not also rake me over the coals?

Thanks in advance.

Step one: Kick your own arse for buying an extended warranty.
Step two: Buy a new truck and cut your losses, or just pay for the repair.
Step three: Forego the extended warranty on the new truck if that's the route you take.

 

[maroontide06]

I don't have any advice to help, but I had the same thing happen on my '17 F-150. The torque converter went bad, but I bought the extended warranty through the dealership and it covered the repair. With the warranties that you have, it should cover the cost of the torque converter. If you have to get a lawyer involved make sure he covers the cost of the repair and gets what he needs as well.

 

[Colonel Angus.sixpack]

If buying a warranty on a new vehicle always get a wrap warranty. Kicks in when the manufacturers runs out. Having 2 warranties running concurrent with each other is silly. Usually cheaper too because their claim exposure is way lower since a lot of dummies trade before the manufacturers warranty runs out.

 

[Ranchdawg]

Well, I need some suggestions from the pack. I have a ‘22 f150 powerboost and bought the extended warranty (100,000 mi) at the dealership but through a third party (Assurant). I’m at 72,000 currently and my torque converter clutch has gone bad. It’s apparently an expensive repair and Assurant says it’s a part that should be covered under Ford’s powertrain warranty (also 100,000 mi) and is refusing to pay. Ford says that it isn’t part of the powertrain. Neither warranty will take responsibility and is going to leave me paying over $4k while also renting a vehicle.


What do I do now? Go ahead and pay now so I can get my truck back asap and then try to find a lawyer who can help and not also rake me over the coals?

Thanks in advance.

First, go to the Dealership manager (not the service manager) where you bought the truck and explain the situation. I have done this in the past and they appealed to Ford and they did the repair and charged me $50.00 deductible. If they tell you it isn't covered and there is nothing they can do have him give it to you in writing on Ford letterhead. Contact Assurant and let them know you have it in writing that it is not covered by Ford so they have to cover it.

 

[MagnoliaHunter]

Maybe I am just hard on my vehicles, or get lemons, but I have gotten my money back out of every extended warranty on new or used vehicles that I have purchased.

 

[Ranchdawg]

Maybe I am just hard on my vehicles, or get lemons, but I have gotten my money back out of every extended warranty on new or used vehicles that I have purchased.

Thanks! I love reading posts like this. It makes me happy to hear the insurance industry didn't take someone for a ride.

 

[skip dog]

First, go to the Dealership manager (not the service manager) where you bought the truck and explain the situation. I have done this in the past and they appealed to Ford and they did the repair and charged me $50.00 deductible. If they tell you it isn't covered and there is nothing they can do have him give it to you in writing on Ford letterhead. Contact Assurant and let them know you have it in writing that it is not covered by Ford so they have to cover it.

I agree w/ @Ranchdawg for sure......but I also would take the time to call the State attorney generals office and speak to the individual in the proper division about this.

*A LONG time ago, I had an issue on a brand new F350 at less than 25k miles. Ford engineer denied warranty claim. I went straight to owner of dealership.....truck was receiving a brand new engine the next week

**what you are describing is one of the many reasons I just recently bought a toyota

 

[ETK99]

Well, I need some suggestions from the pack. I have a ‘22 f150 powerboost and bought the extended warranty (100,000 mi) at the dealership but through a third party (Assurant). I’m at 72,000 currently and my torque converter clutch has gone bad. It’s apparently an expensive repair and Assurant says it’s a part that should be covered under Ford’s powertrain warranty (also 100,000 mi) and is refusing to pay. Ford says that it isn’t part of the powertrain. Neither warranty will take responsibility and is going to leave me paying over $4k while also renting a vehicle.


What do I do now? Go ahead and pay now so I can get my truck back asap and then try to find a lawyer who can help and not also rake me over the coals?

Thanks in advance.

The torque converter is 100% powertrain on my warranty. And don't let anyone tell you not to get an extended warranty if you're not buying low mileage. Just be sure to read it thoroughly and make sure everything is covered. Ford transmissions are complete dog crap by the way. The 10 speed 10R80 is the worst of them, avoid those at all costs!
Ford has had a big issue with the drums shifting.

 

[Ranchdawg]

Well, I need some suggestions from the pack. I have a ‘22 f150 powerboost and bought the extended warranty (100,000 mi) at the dealership but through a third party (Assurant). I’m at 72,000 currently and my torque converter clutch has gone bad. It’s apparently an expensive repair and Assurant says it’s a part that should be covered under Ford’s powertrain warranty (also 100,000 mi) and is refusing to pay. Ford says that it isn’t part of the powertrain. Neither warranty will take responsibility and is going to leave me paying over $4k while also renting a vehicle.


What do I do now? Go ahead and pay now so I can get my truck back asap and then try to find a lawyer who can help and not also rake me over the coals?

Thanks in advance.

Assurant is trying to weasel out. Unless you got a special dealership warranty Ford powertrain warranty was 5 years 60,000 miles.

 

[FactCheckerBot]

Fact:

This is the perfect time to speak with you about your car’s extended warranty. Please message me to further discuss car’s warranty that will be expiring soon.

 

[DesotoCountyDawg]

Since when is a torque converter not considered part of the powertrain?

 

[40mikemike]

But your next vehicle from Cannon Motors. I always get their extended warranty and they have ALWAYS honored it when I’ve had issues.

 

[HotMop]

 

[Wesson Bulldog]

Grok says Assurant covers this. Re-read your paperwork to determine what level of coverage you purchased. Then, get in touch with a supervisor there.

 

[greenbean.sixpack]

Step

Step one: Kick your own arse for buying an extended warranty.
Step two: Buy a new truck and cut your losses, or just pay for the repair.
Step three: Forego the extended warranty on the new truck if that's the route you take.

Step 0: kick yourself for buying a Ford.

 

[greenbean.sixpack]

I agree w/ @Ranchdawg for sure......but I also would take the time to call the State attorney generals office and speak to the individual in the proper division about this.

*A LONG time ago, I had an issue on a brand new F350 at less than 25k miles. Ford engineer denied warranty claim. I went straight to owner of dealership.....truck was receiving a brand new engine the next week

**what you are describing is one of the many reasons I just recently bought a toyota

Toyota went away from the 5.7, post 2021 Tundras are no better than any other truck now.

 

[garddog]

Assurant is trying to weasel out. Unless you got a special dealership warranty Ford powertrain warranty was 5 years 60,000 miles.

This is correct. Ford powertrain ended at 60k.

If you were sold the correct extended warranty, it should be covered. Find your original paperwork and read it. Don't ever accept those phone operators opinion. There are levels of coverage, but the docs should be explicit in what is covered.

 

[Jacknut]

Morgan & Morgan - For the People! Make them pay!

 

[Drebin]

Step

Step 0: kick yourself for buying a Ford.

Apologies....I didn't think I'd have to spell that out.

 

[Drebin]

Toyota went away from the 5.7, post 2021 Tundras are no better than any other truck now.

Tacomas are fun little trucks that last forever. But if you want a half ton or bigger, GM is your only option anymore. Ford with the eco boost, even Ram has gone with the little six cylinder engines.

I'm happy with my 6.2L GMC Sierra.

 

[horshack.sixpack]

Well, I need some suggestions from the pack. I have a ‘22 f150 powerboost and bought the extended warranty (100,000 mi) at the dealership but through a third party (Assurant). I’m at 72,000 currently and my torque converter clutch has gone bad. It’s apparently an expensive repair and Assurant says it’s a part that should be covered under Ford’s powertrain warranty (also 100,000 mi) and is refusing to pay. Ford says that it isn’t part of the powertrain. Neither warranty will take responsibility and is going to leave me paying over $4k while also renting a vehicle.


What do I do now? Go ahead and pay now so I can get my truck back asap and then try to find a lawyer who can help and not also rake me over the coals?

Thanks in advance.

I’d get an attorney opinion. Even if it’s $400 for an hour it will be worth knowing your legal options. Also home/car/appliance warranties are major profit centers for dealers and warranty companies. If they made it easy to make a claim it would erode their profits. Not dissimilar to a large insurance claim, deny first is a tactic. Many people will not fight back.

There a reason the finance guy asks you about 1000 times of you are sure you don’t want it and pressures you to buy it.

 

[horshack.sixpack]

Since when is a torque converter not considered part of the powertrain?

After it failed it provided no power?

 

[horshack.sixpack]

Tacomas are fun little trucks that last forever. But if you want a half ton or bigger, GM is your only option anymore. Ford with the eco boost, even Ram has gone with the little six cylinder engines.

I'm happy with my 6.2L GMC Sierra.

I have almost 100k on my 3.5 eco boost. Oil changes are all I’ve done. Been running a Roush tune since new as well. I like the way GMC looks and almost got what you have.

 

[Drebin]

I have almost 100k on my 3.5 eco boost. Oil changes are all I’ve done. Been running a Roush tune since new as well. I like the way GMC looks and almost got what you have.

Oh, they run. They've even got them torqued up to feel like they have power. You just can't do any work with them. Pull a load and all that beautiful fuel efficiency goes out the window. Throw something rugged in the back and it dents up the bed wall that's made of aluminum. They're fine if all you want to do with a truck is drive around in the city. That is fine and it has its place. It's just not for me.

 

[horshack.sixpack]

Oh, they run. They've even got them torqued up to feel like they have power. You just can't do any work with them. Pull a load and all that beautiful fuel efficiency goes out the window. Throw something rugged in the back and it dents up the bed wall that's made of aluminum. They're fine if all you want to do with a truck is drive around in the city. That is fine and it has its place. It's just not for me.

Pulling a heavy load, my truck doesn’t know it’s there except the 8-10 mpg. I’ve done that quite a bit. Bed liner has protected the bed. Allegedly the prior issues with the ecoboost are not present in the generation I have. That said, around 100k I always start to get concerned unless it’s a Honda or Toyota 4 cylinder…

 

[skip dog]

Toyota went away from the 5.7, post 2021 Tundras are no better than any other truck now.

I totally respect your opinion, but having owned more trucks than you can shake a stick at, including several F250/350's w/ the 7.3L diesel.....this new tundra is one of the best trucks I have ever owned............just my humble opinion, and I actually use a truck to do truck things a good bit......BUT, I also fully understand why you say that

 

[horshack.sixpack]

Oh, they run. They've even got them torqued up to feel like they have power. You just can't do any work with them. Pull a load and all that beautiful fuel efficiency goes out the window. Throw something rugged in the back and it dents up the bed wall that's made of aluminum. They're fine if all you want to do with a truck is drive around in the city. That is fine and it has its place. It's just not for me.

Does yours have the 10-speed that Ford/Chevy share? I see there is a Ford class action lawsuit about that transmission now. I will say mine is not a fan of being cold (shifts hard) and under light acceleration, shifting out of 4th is pretty harsh.

 

[Bulldog Bruce]

Since when is a torque converter not considered part of the powertrain?

I would like to see a truck that uses that technology to move without one. I always thought the power train is what makes a vehicle move.

Not the same but I recently ordered a product from Amazon. It was a fire resistant file BOX. It can hold hanging folders. I received a fire resistant BAG from the same company. That is more like a brief case. I got on line to request an exchange and went through the process. I have returned a few items before and Amazon has always been great in that process. For some reason on this return the only free option was to take it to a Whole Foods. Taking it to the much closer UPS store was going to cost $7.00 so I completed the return process to get the exchange going. I figured I could get over to Whole Foods at some point.

Then I began to get irritated on why in the hell should I be so inconvenienced when it was totally on Amazon? I didn't make the mistake and other times when I did order something wrong it was able to bring it to UPS Store for free. So I got on chat and got to communicating with a person. I got the price fully refunded. I don't have to return the item that I received in error. And the proper Item, hopefully, is coming today. So as the old saying goes the squeaky wheel gets the grease. So stay on them.

 

[Napoleon378]

I totally respect your opinion, but having owned more trucks than you can shake a stick at, including several F250/350's w/ the 7.3L diesel.....this new tundra is one of the best trucks I have ever owned............just my humble opinion, and I actually use a truck to do truck things a good bit......BUT, I also fully understand why you say that

It's a fine truck for now but it won't last near as long as the older tundra's with the V8. There are already pretty huge engine failures across toyotas lineup with their new turbo V6.

But then again every major manufacturer these days has issues in some form or fashion. GM 6.2's, Ford ecoboost/transmission, Ram electrical issues, toyota's engine failure etc. Best bet is to pick out which one you personally like best and cross your fingers. Gone are the days of buying a V8 toyota and driving it 300k miles with minimal issues.

 

[Ranchdawg]

I guess Toyota figured out what American automakers started in the late 70s. Design for obsolescence to increase sales.

 

[greenbean.sixpack]

I totally respect your opinion, but having owned more trucks than you can shake a stick at, including several F250/350's w/ the 7.3L diesel.....this new tundra is one of the best trucks I have ever owned............just my humble opinion, and I actually use a truck to do truck things a good bit......BUT, I also fully understand why you say that

I don't judge a vehicle as good until it hits 250k trouble free miles.